Shipping & Returns

  1. How do I get free shipping?
  2. How do I return my product?
  3. How much is my shipping?
  4. When will my order ship?
  5. Do you ship internationally?
  6. What is the DragPartsUSA.com Return Policy?

Q: How do I get free shipping?

We offer Free Ground Shipping within the Continental U.S.A. on thousands of products. Look for the specially marked products throughout the store. Products that are oversized UPS guidelines or products that weigh over 30 pounds may be excluded from Free Shipping. Product that ship by truck are charged on a per item basis noted on each product depending on weight and delivery location. Free Shipping does not apply for orders shipped outside the Continental U.S.A.

NOTE: The return/refund of any item purchased with Free Shipping will void the Free Shipping promotion and will be subject to a restock fee of up to equal value of the original order shipping cost. This cost will be deducted from the credit issued for this return.

Q: How do I return my product?

Merchandise may be returned within 30 days of purchase. Please follow the following steps when requesting your return to ensure prompt and processing and credit to your account:

  1. Contact us to obtain a Return Merchandise Authorization number (RMA). Please note that RMA numbers expire 30 days after they are issued.
  2. All merchandise to be returned must be accompanied by an RMA number and in its original packaging. The product must be unused, unaltered and unchanged from its original state. Any merchandise returned that does not meet this criteria may be subjected to an additional handling fee or refused.
  3. You will receive an RMA number via E Mail with shipping instructions and address to send your merchandise.
  4. Pack the parts carefully to avoid any damage during shipping. Always use a sturdy shipping carton to ship the parts back to us (if possible, please use the carton that you received the part in from us). Clearly print the RMA Number on the outside of the shipping carton (not the actual merchandise packaging being returned). Please do not write on, use tape, or affix shipping labels to the product package itself, because we must return it to stock and we can't re-sell a box that has been defaced. If merchandise or packaging is returned unsellable it will be returned to you or a repackaging fee will apply.
  5. We need the invoice number, or better yet, a copy of the original invoice or packing slip showing when the product was purchased. Please include this information with merchandise you are returning. All returns will be assessed a $5 processing fee per RMA number. This fee will be deducted from the amount credited to your credit card or PayPal account, plus any applicable restocking charges, typically 15% of purchase price.
  6. NOTE: The return/refund of any item purchased with Free Shipping will void the Free Shipping promotion and will be subject to a restock fee of up to equal value of the original order shipping cost. This cost will be deducted from the credit issued for this return.
  7. All returns must be shipped prepaid via UPS Ground - no collect shipments will be accepted. Please insure the part for its full value to protect yourself against loss or damage in transit.
  8. Sorry, we can't accept returns on product on Fire Extinguishers, Special Order items or opened Computer Software products.
  9. All return merchandise must be shipped via United Parcel Service (UPS). If we determine that the part was shipped in error by our warehouse, we will either issue a UPS Call Tag or make arrangements to refund the return shipping at published UPS ground rates to your credit card. Please retain your shipping receipts for proof of purchase. We are not responsible for shipments lost in transit by UPS or shipped by other methods.
  10. If the merchandise return requires shipment by truck, you must use the carrier we authorize on the RMA number correspondence we send you. No bus shipments will be accepted.
  11. Be sure you keep a record of your UPS tracking number. We can not accept responsibility for undelivered returns. You can track your return shipment with UPS online at http://www.ups.com/tracking/tracking.html.

By submitting a Return Request you hereby agree to the Terms & Conditions outlined above.

Click here to submit a Return Request Form

Q: How much is my shipping?

Drag Parts USA provides a handy Shipping Calculator located on the checkout page. Simply enter your Zip Code in the designated area and your shipping charges will automatically be calculated for each shipping method offered for the products in your shopping cart. Shipping Charges are calculated based on UPS Ground based on product weight, dimensional size and the destination of the shipment. We have taken every possible step to calculate these charges accurately to bring you the convenience of knowing your shipping charges when placing your order.

Dimensional weight calculations are used to figure the cost of shipping many UPS Ground packages and all UPS Next Day or UPS 2nd Day Air packages. For example: A package weighing 10 lbs could cost you a 30 lb rate because of its dimensions. Shipping amounts for UPS oversize items will be calculated using this method. UPS Dimensional Weight Calculations are as follows:

  • Packages over 85", under or equal to 108" dimensional size (calculated L + 2xW + 2xH) are UPS Oversize Level 1 and billed at 30 lb. minimum.
  • Packages over 108", under or equal to 130" are UPS Oversize Level 2 and billed at 70 lb. minimum.
  • Packages over 130", under or equal to 165" are UPS Oversize Level 3 and billed at 90 lb. minimum plus a flat $40 fee over and above the regular weight based freight cost.
  • Some of our products are too large to ship UPS and have to be shipped via a motor freight carrier. These products are clearly designated with "MUST SHIP BY TRUCK" throughout our web store and the costs are clearly indicated when you purchase the item.

    NOTE: The return/refund of any item purchased with Free Shipping will void the Free Shipping promotion and will be subject to a restock fee of up to equal value of the original order shipping cost. This cost will be deducted from the credit issued for this return.

    Q: When will my order ship?

    We offer same day shipping that is typically available on in-stock items for orders received before 3:00 PM EST (12:00 Noon Pacific Time) Monday through Friday. No orders are shipped on Saturdays, Sundays or legal holidays.

    Q: Do you ship internationally?

    Sorry, we ship only within the United States at this time.

    Q: What is the DragPartsUSA.com Return Policy?

    Product returns on non-defective, unused products are available within the first thirty (30) days after the invoice date. Your credit card or PayPal account will be refunded for the full purchase price plus sales tax (if applicable). A $5 processing fee will be applied to all non-defective returns. All non-defective returns are subject to a 15% restocking charge if a replacement item is not purchased. Before returning any item you must submit a RMA (Return Merchandise Authorization) request via e-mail for approval. An RMA (Returned Merchandise Authorization) number for the merchandise you wish to return will be forwarded to you via your e mail address.

    NOTE: The return/refund of any item purchased with Free Shipping will void the Free Shipping promotion and will be subject to a restock fee of up to equal value of the original order shipping cost. This cost will be deducted from the credit issued for this return.

    All merchandise to be returned must be accompanied by an RMA number and be in its original packaging. The product must be unused, unaltered and unchanged from it's original state. Merchandise must be returned in "new, unused" condition, in original packaging (in re-saleable condition) and with all instructions, manuals, warranty cards and accessories. Any merchandise returned that does not meet this criteria may be subjected to an additional $25 handling fee or refusal.

    A separate RMA number may be required for each part, depending on the warehouse the product was shipped from. The item and RMA number must match for the return to be accepted. Absolutely no returns will be accepted without a valid RMA number. Due to the nature of their use, racing parts are not covered by warranty once they have been used. When it is determined the part is defective (before it is installed), we will either replace it or offer you a refund (depending on warranty from each manufacturer). No refunds will be given on shipping charges. Sorry, we can not accept returns on any opened computer software, fire extinguishers or consumable type products (lubricants, brake fluid, polishes, cleaners, etc.)

    NOTE: Please allow up 4 weeks (next billing cycle) for the processing of return shipments before credit appears on your monthly credit card statement. You should be able to see the credit online within 24-72 hours after it is issued depending on the card issuing bank. PayPal credits appear immediately on your account. You will be notified via e Mail when the credit issued.

    By submitting a Return Request you hereby agree to the Terms & Conditions outlined above.

    Click here to submit a Return Request Form


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